Political PR is often about making one person look good, no matter what. But it was reinforced, at least to me, today that government PR can be something altogether different. I had the privilege of moderating a session on crisis communication, as part of a special day-long conference for public information officers or “PIOs,” on … Continued
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At a time when our country can feel divided in so many ways, it is refreshing that a much anticipated event takes place each year that can be a much welcomed if not temporary respite from the every day. Yes, it is Super Bowl Sunday and the pizza will never taste as good. The Super … Continued
If you’re lucky, as I have been, your career can be shaped by mentors, role models and heroes. But what’s a hero? Many in the field of communications should be able to relate to this. A hero isn’t someone who necessarily took you under their wing. A hero isn’t someone you worked closely enough with … Continued
Michigan State University’s President appears to have accomplished a PR first. When can you ever remember a resignation letter worsening a crisis? Take it from someone who pays attention to such things, this is unfathomably awful. Before you read the rest of this post, please make sure you read the resignation letter here. There is … Continued
In the sad, sordid and ongoing tale of Michigan State University/Larry Nassar we are still left with far too many questions: How could something like this have happened… again? Didn’t anyone learn from Penn State? Who knew what when? And, perhaps as importantly as we shake our heads in disgust and disbelief: How could any … Continued
Crisis PR can be exceptionally tough. We’ve been there. You’re in a conference room or on a conference call, alongside protectors, egos and lawyers. Fear of saying the wrong thing competes with fear of getting fired for the leading emotion driving the conversation from those on the inside. Sometimes, as an outside voice, you just … Continued