Political PR is often about making one person look good, no matter what. But it was reinforced, at least to me, today that government PR can be something altogether different. I had the privilege of moderating a session on crisis communication, as part of a special day-long conference for public information officers or “PIOs,” on … Continued
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Michigan State University’s President appears to have accomplished a PR first. When can you ever remember a resignation letter worsening a crisis? Take it from someone who pays attention to such things, this is unfathomably awful. Before you read the rest of this post, please make sure you read the resignation letter here. There is … Continued
In the sad, sordid and ongoing tale of Michigan State University/Larry Nassar we are still left with far too many questions: How could something like this have happened… again? Didn’t anyone learn from Penn State? Who knew what when? And, perhaps as importantly as we shake our heads in disgust and disbelief: How could any … Continued
Crisis PR can be exceptionally tough. We’ve been there. You’re in a conference room or on a conference call, alongside protectors, egos and lawyers. Fear of saying the wrong thing competes with fear of getting fired for the leading emotion driving the conversation from those on the inside. Sometimes, as an outside voice, you just … Continued
After months of news coverage about a doctor on her school’s payroll who has been convicted as a serial molester, receiving national attention, Michigan State University’s President, Lou Anna Simon finally answered questions from reporters yesterday. It happened during day two of a sentencing hearing for Dr. Larry Nassar. After day one, Simon was criticized … Continued
Yesterday morning in Hawaii, the unthinkable seemed to be happening: A ballistic missile was incoming, the text and highway civil defense systems were warning; with fifteen minutes until impact the citizenry was implored to take cover. Many fled to interior rooms, underground parking garages and even bathtubs to await the worst. Thirty-eight agonizing minutes later, … Continued