Just reading the New York Times column about U.S. Bank is a punch to the gut of anyone who works in PR, specifically media relations. A call center worker says she was fired for trying to help a customer in need (on Christmas Eve!) and the bank comes across as soulless and, well, corporate, as … Continued
We are in the business of storytelling, but not just on behalf of our clients. We’re interested observers in the fast-changing worlds of PR, media, branding, business and entertainment. We don’t just watch, read and listen, we create content, offering an insider’s take into the how, why and when of the communications business – including challenges, triumphs and fiascos.
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Blogs can be a funny thing – as can social media in general. At best, a blog post can provide perspective and perhaps constructive criticism. At the other end of the spectrum, they can appear to attack or deride (albeit often deserved). Far too seldom, though, do they celebrate or thank or spotlight something or … Continued
Social media is not a waste of time. Well, at least not always. That’s one of the top takeaways from the most frustrating travel ordeal of my life, topping the time in 2007 when a client and I had had to fly to Minneapolis to sleep in a hotel room in a water park for … Continued
Crisis PR can be exceptionally tough. We’ve been there. You’re in a conference room or on a conference call, alongside protectors, egos and lawyers. Fear of saying the wrong thing competes with fear of getting fired for the leading emotion driving the conversation from those on the inside. Sometimes, as an outside voice, you just … Continued
On Friday, at the kind invitation of PR pro and educator extraordinaire Dr. Linda Hagan, I guest lectured a class of young artists at the Center for Creative Studies in Detroit. In fitting with the curriculum of business and marketing trends and practices, I advised the group on how best to go about creating their … Continued
There may be times throughout the year that Matt and I spend a little too much time pontificating on what should be happening in the world of business and communications as opposed to donating more space and thoughts to people and best practices we should be celebrating. I know we strive to provide a healthy … Continued