We are in the business of storytelling, but not just on behalf of our clients. We’re interested observers in the fast-changing worlds of PR, media, branding, business and entertainment. We don’t just watch, read and listen, we create content, offering an insider’s take into the how, why and when of the communications business – including challenges, triumphs and fiascos.

And to read news about Tanner Friedman and our team members specifically, select “Tanner Friedman” in the dropbox below.

Media Companies Mess Up PR… And It Matters

Unveiling a new logo ranks high among communications challenges. Logos for established businesses contain emotion, which, upon a change, can spill into reaction, especially online in the era of social media outrage. We have worked with clients in these situations to minimize controversy and maximize explanation and context. Even then, we have prepared clients for … Continued

Emphasis on 'New' in The New York Times

No one will be shocked by the front page headline of the latest issue of Wired magazine titled: “The News in Crisis.” Equally ‘yawn-able’ infographics in the accompanying article inside show (a) the decline in news jobs for all media (10% in the past 10 years) and a generation gap where only 5% of 18-29 … Continued

Time For Media to Rethink Customer Service

 I don’t want to pile on.  Lord knows both print and broadcast media are seeing their share of problems today.  I also don’t want to come across negatively in this blog.  I’m looking for solutions, suggesting a few even.  That said, this week I faced a double conundrum that, unfortunately, seems endemic – customer service (or … Continued

How News Cuts Affect Anyone Who Thinks They Have News

For anyone who cares about journalism, the news came in like two punches to the gut. First, Crain’s Detroit Business reported that the Detroit News, just one year after buying out many of its most seasoned reporters and editors, is offering buyouts to its entire editorial staff. Then later in the week, Crain’s reported that … Continued

Patty Hearst & the SLA – Signs of Those Times

On February 4, 1974, Patty Hearst, the granddaughter of media magnate William Randolph Hearst – the man immortalized in Orson Welles’ seminal “Citizen Kane”- was forcefully kidnapped from her apartment in Berkley, California by the unorganized and unknown Symbionese Liberation Army (SLA). In his new book, “American Heiress”, author Jeffrey Toobin examines the crime and, … Continued