We are in the business of storytelling, but not just on behalf of our clients. We’re interested observers in the fast-changing worlds of PR, media, branding, business and entertainment. We don’t just watch, read and listen, we create content, offering an insider’s take into the how, why and when of the communications business – including challenges, triumphs and fiascos.
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(Spoiler Alert: If you have not seen the movie, plan to read this after watching it). When we meet with a new or prospective client the number one thing we do is listen. Because no matter our experience or familiarity with the industry sector, we need to first hear and appreciate goals, objectives and needs … Continued
The best podcasts aren’t just a conversation between a host and guest. They involve you, the listener, too, by really getting you thinking. If you work in news, PR or politics, this one will do just that. It’s CNN’s Brian Stelter talking with Steve Schmidt, the former John McCain campaign strategist who has gone public … Continued
As many professionals transitioned from in-person business card exchanges to virtual networking over the last year, LinkedIn, perhaps more than any other social media platform, has allowed meaningful collaboration and relationship-building to continue from our remote work locations. While the pandemic has certainly impacted our “where” and “when”, we still have our “why” – our … Continued
When clients allow us to go deep, we can show them how communicating to establish trust benefits all facets of an organization, especially its core – customer service. That’s something I learned, in part, by listening to and reading perspective from who I believe is the nation’s top expert on customer service, Dennis Snow, who … Continued
A year ago, nearly to the day, I sat in an exam room at the doctor’s office during an annual physical and heard words I didn’t expect. “Your blood pressure is high.” Just as the doctor started to talk about how he was surprised, given I had shown no signs of it before and how … Continued
Over the past dozen or so years, newspaper job cuts have become like a sad version of Hanukkah. You know they’re going to probably happen in December, even if you don’t know exactly when. The latest comes from Crain’s Business Reporter Bill Shea, who reports that Detroit’s two legacy newspapers have once again this season … Continued