We are in the business of storytelling, but not just on behalf of our clients. We’re interested observers in the fast-changing worlds of PR, media, branding, business and entertainment. We don’t just watch, read and listen, we create content, offering an insider’s take into the how, why and when of the communications business – including challenges, triumphs and fiascos.

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Why Southwest Airlines Crisis PR Feels As Lost As All That Luggage

If you’ve consumed news at all in recent days, you don’t need a PR type to explain to you what a mess Southwest Airlines has experienced. But, as someone who went to “Crisis PR Boot Camp” by representing an airline nearly 25 years ago, here’s some insight as to why the company’s PR approach has … Continued

What Took Adidas So Long And Other Lessons

There’s no excuse for antisemitism. Yet, it’s all around us. If you don’t see it beyond the comments of a rapper, whose name or even nickname I’d rather not bolster, then you aren’t paying attention. We live amid a culture of synagogue shootings, “very fine people on both sides” and Capitol-storming in Nazi gear. There’s … Continued

A Good Reminder That Crisis Lurks Around Every Corner

Once upon a time, preparing for a crisis meant training a spokesperson about how to talk about a building on fire. At the same time, an explosion at a plant was the first example given when asked about a crisis handled relatively well. We were called into duty because of something so obviously wrong as … Continued

Beware of Finger Pointing Toward PR Counsel

The best podcasts aren’t just a conversation between a host and guest. They involve you, the listener, too, by really getting you thinking. If you work in news, PR or politics, this one will do just that. It’s CNN’s Brian Stelter talking with Steve Schmidt, the former John McCain campaign strategist who has gone public … Continued

Tom Brady’s Retirement: What To Know About Anonymous Sources

Somewhere in between Watergate’s “Deep Throat” and Tom Brady’s retirement, a lot has been lost about how and why news organizations use anonymous sources. I hope this can fill in some of the blanks. I see this from different perspectives. Years ago, as a TV news producer, I put stories on the air that had … Continued

Sheriff Mike Bouchard Continues to Communicate Facts, Resolve, Emotion

In the wake of terrible tragedy this week in Oxford, our collective community has been left wanting for so many things – answers, compassion, resolve, leadership, healing and so much more. Having just watched Oakland Country Sherriff Mike Bouchard’s latest press conference within the past hour on this late Saturday afternoon, I was struck once … Continued