Strike duty is tough PR duty. We know. We’ve been there. The first big adversity project Don and I worked on together was when airline pilots went on a global strike more than 20 years ago. Right now, both the United Auto Workers and General Motors are working overtly and covertly to get messages out, … Continued
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Every once in a while, amid the junk on social media, there’s a post that can make you think about something that you’ve never thought about before and it actually merits consideration. It happened over the weekend when Washington Post media writer Paul Farhi tweeted: “Companies almost always say they “don’t discuss personnel matters” when … Continued
There’s an aspect to PR that doesn’t get talked about enough. What better time to talk about it than St. Patrick’s Day? This past week, for the first time, we specifically mentioned luck, something not acknowledged enough, as a frequent factor in success. DTE Energy invited us to present to hundreds of Public Information Officers … Continued
This week I was invited on Fox-2’s “Let it Rip” to discuss a range of issues of the day, in particular from an image, reputation and media standpoint. The strange case of Jussie Smollett led the broadcast and, as facts continue to unfold, it says a lot about who we currently are as a society … Continued
It doesn’t take a PR analyst to tell you that in his nationally-televised and much-tweeted about press conference, Virginia Governor Ralph Northam, a man most of the country had never heard of before made a bad situation if not worse, then certainly more weird. You wouldn’t be wrong if you picked a cliche to describe … Continued
When working with clients in crisis, of any magnitude, there’s a question I think about every day. “Are we closer to the end of this than to the beginning?” If the answer is “no,” there needs to be some sort of movement toward “yes.” The goal should always be getting out of crisis. Sadly, for … Continued