We are in the business of storytelling, but not just on behalf of our clients. We’re interested observers in the fast-changing worlds of PR, media, branding, business and entertainment. We don’t just watch, read and listen, we create content, offering an insider’s take into the how, why and when of the communications business – including challenges, triumphs and fiascos.
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In this blog we try to bring thoughts and ideas with the goal of informing and contemplating. Topically, over nearly 20 years, that has included entries on media, marketing, adversity management, and some things at times esoteric and profound. Enter a 4-pound monkey who in recent days has captured hearts, minds and media. If you … Continued
As I watch in horror the terrible events in Minnesota and the on-going unrest there, I cannot help, as a crisis communications consultant, shaking my head at how decency and the very basic tenets of adversity management are being totally ignored and even thrown out the window. In order to not be summarily dismissed by … Continued
As any brand expert will tell you, a brand is not a logo. It’s an experience. It is a value proposition. It is what differentiates you from your competitors. So does Cracker Barrel’s announcement this week of an overall brand refresh and new logo make sense? Despite a huge stock loss in the aftermath, I … Continued
It’s hard to believe that what started as a grass-roots fundraiser for a soccer field in Ferndale in 1995 would grow – organically and through hard work – to the world’s largest one-day celebration of classic car culture, featuring 40,000 historic vehicles and more than a million attendees. This year marks the 30th anniversary of … Continued
Ask any successful business owner the secret of their success and they should answer: their employees. Clients and customers are vital, of course, and a bottom line in the black is integral to long-term vitality and viability. But employees really make it all possible. All of that is important to consider, particularly in today’s climate. … Continued
As we remember and mourn those who tragically lost their lives this week in Washington, D.C., we are reminded of how such events should be approached, communicated and processed, and, how they should not be. American Airlines CEO Robert Isom was immediately visible and detailing events and information in real time, expressing “deep sorrow,” a … Continued