We are in the business of storytelling, but not just on behalf of our clients. We’re interested observers in the fast-changing worlds of PR, media, branding, business and entertainment. We don’t just watch, read and listen, we create content, offering an insider’s take into the how, why and when of the communications business – including challenges, triumphs and fiascos.

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Six Months That Changed TV & PR

There’s something about the end of the year that makes you want to look back, sometimes way back. Partially because of the death of John Madden, whose remarkable broadcasting career will look even more significant over time, and partially because of my holiday watching of the HBO show “Succession,” fiction based, at least in part, … Continued

When Thinking About School Shootings, Remember Journalists

It has been more than 24 hours, and it still very much feels like we’re in crisis mode around here after a 15 year-old kid in Oxford, Michigan killed four fellow high school students and injured several others in the latest of decades of schools shootings in this country. Out of personal interest and professional … Continued

Time To “Double Check” Celebrity Endorsements

To football fans, Aaron Rodgers is a top quarterback. To fans and non-fans alike, Aaron Rodgers has been a commercial actor for an insurance company. Now that he has been exposed as a conspiracy theorist, those things have a hard time lining up. And there’s a lesson in here for anyone who thinks that a … Continued

NHL Team’s Crisis Response: What To Remember

Let’s get something straight off the top: It shouldn’t take 11 years for any company to address and deal with sexual assault allegations. But considering it did take that long for the National Hockey League’s Chicago Blackhawks to learn what happened in 2010 and, today, communicate the action taken the team is taking after full … Continued

Misinformation Makes Money While Reality Bites

If there’s one takeaway from the headlines in the communications business over the past week it should be this: Misinformation makes money. There’s a lot of discussion about the prevalence of misinformation in American society but now, the fact that it leads to enormous profits should make its way toward the beginning of the conversation. … Continued

Facebook’s Terrible, Horrible, No Good, Very Bad Day

After more than 20 years of crisis communication and related activity, like media training for executives and spokespeople, including working with legal counsel to craft statements to be included in tough news stories, it was easy to cringe when watching Facebook tiptoe through a Sunday and Monday like few others. First, it was the source … Continued