When working with clients in crisis, of any magnitude, there’s a question I think about every day. “Are we closer to the end of this than to the beginning?” If the answer is “no,” there needs to be some sort of movement toward “yes.” The goal should always be getting out of crisis. Sadly, for … Continued
We are in the business of storytelling, but not just on behalf of our clients. We’re interested observers in the fast-changing worlds of PR, media, branding, business and entertainment. We don’t just watch, read and listen, we create content, offering an insider’s take into the how, why and when of the communications business – including challenges, triumphs and fiascos.
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Again, life imitates art. In this case, it could be the first step toward a business tragedy It’s as if, just like in the 1987 movie “Wall Street,” someone called the Wall Street Journal, like the fictional “Wall Street Chronicle,” and fed the tip “Blue Horseshoe Loves Gannett.” The Journal reports Digital First Media, the … Continued
No matter the line of work, if you do it for long enough, you’ll have plenty of “war stories” to tell the younger people in your workplace. This week marks 20 years since one of my all-timers. I was representing an airline when 7,000 of its passengers were stranded on its planes for up to … Continued
A year ago, nearly to the day, I sat in an exam room at the doctor’s office during an annual physical and heard words I didn’t expect. “Your blood pressure is high.” Just as the doctor started to talk about how he was surprised, given I had shown no signs of it before and how … Continued
When I conduct media training sessions, there are a few stories I tend to tell to illustrate points. One is about the executive who, about five minutes into a session, was interrupted by his assistant about a phone call from headquarters. While the session lasted several hours, he chose not to return. Another is about … Continued
Over the past dozen or so years, newspaper job cuts have become like a sad version of Hanukkah. You know they’re going to probably happen in December, even if you don’t know exactly when. The latest comes from Crain’s Business Reporter Bill Shea, who reports that Detroit’s two legacy newspapers have once again this season … Continued