We are in the business of storytelling, but not just on behalf of our clients. We’re interested observers in the fast-changing worlds of PR, media, branding, business and entertainment. We don’t just watch, read and listen, we create content, offering an insider’s take into the how, why and when of the communications business – including challenges, triumphs and fiascos.
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In the PR business, we’re used to dealing with fear. Clients have always been afraid of saying the wrong thing. Or of being misquoted. Or being taken out of context. Or even criticized by competitors or the public. Managing those reptuatational fears is part of the job. In recent months, though, there’s a growing fear … Continued
One of the biggest challenges in the crisis PR business the past few months has been trying to help clients in situations where, not many weeks ago, if we had brought up preparing for the worst, the conventional wisdom would have been a loud and clear “Come on. That’s never going to happen.” If we … Continued
For the past 18 years, we have tried to use this space to give you a look at what really happens inside our business and give you a glimpse at a profession that, ironically, has done an awful job of communicating what it actually does. While we are proud of how we have given you … Continued
This isn’t about pointing to a boogeyman. We’re not in that business. This is about sound communications counsel that you can just as easily ignore as you can heed. Here it is simply: If you’re in a leadership position and your area of professional responsibility is mentioned in Project 2025, it’s time to prepare for … Continued
Somehow, for the past 20 years, no matter how choppy things get in the media business, the water has been inviting, calm and warm, relatively speaking, in the PR business. But it sure seems like 2025 is going to be the year when change is going to catch up to the PR business. There are … Continued
Back before Zoom and Teams, it was a little tougher, sometimes, to pick up on what someone’s tone indicated. But in the conversation I remember most from the early days of Donald Trump’s first presidency, it was probably a combination of devil’s advocacy, an attempt at humor in a challenging moment and genuine curiosity. I … Continued