Facebook: Better Late Than Never?

A quick update on a recent Tanner Friedman blog post that attracted a lot of feedback from our readers.

News reports say Facebook is actually going to listen to its customers on its redesign and pull back some of its changes after “uproar.”  Rather than consider the preferences of its customers on the front end, Facebook now has to backpedal and give in to customer demand now.

Lesson learned – if you’re going to do something that you think is “best” for your customers, talk to your customers before you do it.  Otherwise, it’s just for the executives (who don’t always know best).